This Statement of Privacy applies to the First Financial Portal Web site and mobile application governs data collection and usage. By using the First Financial Portal website or mobile application, you consent to the data practices described in this statement.

Effective August 2023

Collection of your Personal Information

First Financial Administrators, Inc. Portal collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. First Financial Administrators, Inc. Portal also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by First Financial Administrators, Inc. Portal. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by First Financial Administrators, Inc. Portal for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the First Financial Administrators, Inc. Portal Web site.

First Financial Administrators, Inc. Portal encourages you to review the privacy statements of Web sites you choose to link to from First Financial Administrators, Inc. Portal so that you can understand how those Web sites collect, use and share your information. First Financial Administrators, Inc. Portal is not responsible for the privacy statements or other content on Web sites outside of the First Financial Administrators, Inc. Portal and First Financial Administrators, Inc. Portal family of Web sites.

Use of your Personal Information

First Financial Administrators, Inc. Portal collects and uses your personal information to operate the First Financial Administrators, Inc. Portal Web site and deliver the services you have requested. First Financial Administrators, Inc. Portal also uses your personally identifiable information to inform you of other products or services available from First Financial Administrators, Inc. Portal and its affiliates. First Financial Administrators, Inc. Portal may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

First Financial Administrators, Inc. Portal may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, First Financial Administrators, Inc. Portal may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to First Financial Administrators, Inc. Portal, and they are required to maintain the confidentiality of your information.

First Financial Administrators, Inc. Portal keeps track of the Web sites and pages our customers visit within First Financial Administrators, Inc. Portal, in order to determine what First Financial Administrators, Inc. Portal services are the most popular. This data is used to deliver customized content and advertising within First Financial Administrators, Inc. Portal to customers whose behavior indicates that they are interested in a particular subject area. This may be accomplished via click tracking, session recording, or other automated mechanisms that allow us to better understand how people use our sites and services.

Use of Image Files

As part of the digital claims submission process through the WCP Standard Portal, you are required to upload image files of receipts and other transaction records for purchases that are covered by your plan. Upload of these images is protected through the use of encryption. These image files are accessible only to staff and systems authorized to process claims. Information derived from these images is restricted to data elements required for claims submission, such as vendor name, purchase item name and related codes, transaction amount, date, location, etc. The images are retained for as long as is reasonably necessary for the purposes for which it was collected and to comply with applicable law.

Use of Cookies

The First Financial Administrators, Inc. Portal Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize First Financial Administrators, Inc. Portal pages, or register with First Financial Administrators, Inc. Portal site or services, a cookie helps First Financial Administrators, Inc. Portal to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same First Financial Administrators, Inc. Portal Web site, the information you previously provided can be retrieved, so you can easily use the First Financial Administrators, Inc. Portal features that you customized. Cookies may also be used by us or by outside entities such as Google to track internet browsing activity over time.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the First Financial Administrators, Inc. Portal services or Web sites you visit.

Changes to this Statement

First Financial Administrators, Inc. Portal will occasionally update this Statement of Privacy to reflect company and customer feedback. First Financial Administrators, Inc. Portal encourages you to periodically review this Statement to be informed of how First Financial Administrators, Inc. Portal is protecting your information.

Contact Information

First Financial Administrators, Inc. Portal welcomes your comments or quesions regarding this Statement of Privacy. You may contact us via email to privacy@ffga.com

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